Refund policy

If Kolpio does not do what we said it does, you get your money back. We would rather refund you than argue with you.

Refunds are not automatic and there is no button. You write to a person, and a person handles it. That is the honest description of how this works today.

• The payment took your money and gave you nothing — a plan that did not activate, credits that never arrived. Tell us and we fix it the same day, including the cases we catch ourselves.
• You were charged twice for the same thing.
• You paid for a plan or a pack within the last 7 days and have not spent any of the credits it gave you. Your ledger shows us whether that is so.

• A generation failed and still took credits. This should not be possible — credits are held when a generation starts and released if it fails — so if it happens we return them and treat it as a bug.
• Output that is broken rather than not to your taste: text in a language you did not choose, an image that did not render, audio with no sound. Show us and the credits go back.

Not liking a draft's style is not a broken generation. Re-rolling and editing are what the studios are for, and each attempt costs us money at the provider.

• A month you have used. If most of a month's credits are spent, the month has been delivered.
• Credits that expired. A plan's monthly allowance ends with its month, and your credits page tells you the number and the date before it happens. Top-up credits and free credits do not expire at all.
• A renewal you meant to cancel. Kolpio never charges you automatically — every payment is one you completed yourself — so there is no surprise renewal to reverse.
• Business results. We give you the tools; we cannot promise sales.

A refund takes back the credits that payment gave you — all of them, not just the ones you have left. If you have already spent some, your balance can go below zero, and you would need to buy credits before generating again. We will tell you that before we process it, not after.

• If the refund is for the plan you are on, it ends that plan. If you paid twice and we are returning one payment, your plan is left alone.
• If you used a discount code, refunding the purchase frees that code up again.
• The refund is recorded in your credit ledger, so you can see exactly what moved and when.

Email billing@kolpio.com from the address or phone number on your account. Tell us what you paid for and what went wrong, and include the payment reference — it is on your invoice and on the payment result page. There is no form.

• We reply within 2 business days.
• Kolpio does not call the gateway's refund API. An approved refund is moved by a person inside bKash's or SSLCommerz's own merchant panel, and it goes back to the method you paid with — bKash to the same wallet, a card to the same card.
• How long the money takes to arrive is the gateway's timeline, not ours. Expect 7 to 10 business days.
• If we say no, we say why, in a sentence you can argue with.

Stop paying. A plan is a prepaid month, so not paying again is cancelling — there is no card on file and nothing to switch off. Your workspace, your brand and everything you have made stay accessible on the free plan. We do not hold your work hostage.

The rest of the agreement is in the terms of service.